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Director-Quality Improvement, Springfield, IL

HSHS Medical Group


Springfield, IL

February 27, 2018

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Responsible for leading quality related performance improvement assuring continued focus on quality metrics and regulatory compliance. Determines areas of focus for quality and performance improvement initiatives. Collects and synthesizes data to determine trends and plan appropriate response. Serves as a quality improvement liaison to multidisciplinary healthcare process improvement teams and hospitals. May serve as key regulatory liaison ensuring compliance and proactive approach to ensure constant regulatory preparedness. Is able to implement Lean/Six sigma methodologies related to patient safety. Patient contact may also be included in this position. Provides oversight and leadership within assigned area of responsibility. Assists in the management of the overall operational, budgetary, and financial responsibilities and activities. Plans and implements systems that accomplish work objectives and fulfill the mission and goals efficiently and effectively. Plans and allocates resources to effectively staff department and accomplish productivity and quality goals. Plans, evaluates, and improves the efficiency of processes and procedures to enhance speed, quality, efficiency, and output. Formulates business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures. Establishes and maintains relevant controls and feedback systems to monitor the operation of the department. Reviews performance data that includes quality, satisfaction, engagement, and financial reports. Monitors and measures productivity, goal achievement, and overall effectiveness. Participates in the preparation and maintenance of reports necessary to carry out the functions of the area of responsibility. Prepares periodic reports for management to track goal accomplishment. Leads colleagues using performance management and development process. Oversees business operations of the affiliate and exercises discretion and independent judgment. Evaluates performance and professional development of staff. Supervisory authority includes authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, discipline, responsibly direct or adjust grievances.


  • Bachelors-Related Discipline-Required
  • Masters-Related Discipline-Preferred


  • 5 Year(s)-Related Experience-Required
  • 3 Year(s)-Leadership experience or equivalent in a related field-Required

Certifications, Licenses and Registrations

  • Certified Professional in Healthcare Quality (CPHQ) preferred
  • Licensed in the state of practice, if applicable-Required

HSHS and affiliates is an Equal Opportunity Employer (EOE).

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